Customer Service

Price Increases 

The recent increase in the cost of precious metals means that the prices of some of our stock have also gone up. We frequently update the website to ensure that our online prices match the prices of pieces in the shop but sometimes there is a variation. If this happens, we will contact you immediately with the change in price and let you decide if you would still like the piece. In these circumstances, your card will not be charged until we receive confirmation that you would like to go ahead with your purchase. 

VAT

All of our prices are inclusive of VAT.

Delivery

Items that are in stock will be delivered within 3 working days. When purchasing items that need to be commissioned or ordered you will be contacted by email with a delivery date. If this date is not convenient you can cancel the order without charge. 

All purchases will be sent by Royal Mail Special Delivery as this also insures the goods. The charge for postage and packaging is £7.50

Returns

Distance Selling Regulations 2008 

If you order online or by telephone you have the right to cancel your order up to 7 working days following receipt of your goods. Goods are returned at your own expense and risk. We would highly recommend that you retain the original packaging to protect the goods and that you send them by some form of recorded delivery. 

Faulty or Misdescribed Goods 

If goods are not as described or are faulty in some way then please tell us and we will be pleased to offer you a repair, replacement or refund. 

Special Orders and Commissions

As a bespoke item made especially for you, commissions and special orders are non-returnable unless faulty.

Our Guarantee 

We are happy to exchange unsuitable items for a credit note within 28 days of purchase. Please retain your receipt as proof of date of purchase. Please note that for hygiene reasons we are unable to exchange earrings where the sealed packaging has been opened.

This does not affect your statutory rights where goods are faulty or misdescribed.