Items that are in stock will be delivered within 3 working days. When purchasing items that need to be commissioned or ordered you will be contacted by email with a delivery date. If this date is not convenient you can cancel the order without charge.
All purchases will be sent by Royal Mail Special Delivery as this also insures the goods. The charge for postage and packaging is £7.50
Last posting date for Royal Mail Special Delivery: 22nd December
Distance Selling Regulations 2008
If you order online or by telephone you have the right to cancel your order up to 7 working days following receipt of your goods. Goods are returned at your own expense and risk. We would highly recommend that you retain the original packaging to protect the goods and that you send them by some form of recorded delivery.
Faulty or Misdescribed Goods
If goods are not as described or are faulty in some way then please tell us and we will be pleased to offer you a repair, replacement or refund.
Special Orders and Commissions
As a bespoke item made especially for you, commissions and special orders are non-returnable unless faulty.
We are happy to exchange unsuitable items for a credit note within 28 days of purchase. Please retain your receipt as proof of date of purchase. Please note that for hygiene reasons we are unable to exchange earrings where the sealed packaging has been opened.
This does not affect your statutory rights where goods are faulty or misdescribed.